Terms and Conditions
These Terms and Conditions (hereinafter referred to as “Terms”) are a mutual agreement between Customer and Voyago Chauffeur Service, hereinafter referred to as “Service Provider”.
The “Service Provider” enables its Customers to book travel services and pay for them over its online platform www.voyago.am.
The “Terms” also describe in detail the travel services which are offered through the direct entitlement as we as the financial responsibilities of each of the Parties.
1. Transfer Rides / Hourly Bookings, Changes to Service
The Customer can choose between transfer rides and hourly bookings for their Ride Request. If, according to the express wishes of the User, or guest, the actual Ride Request requires additional effort compared to the original Ride Request, the “Service Provider” should carry this out where possible. The extra effort may result some additional
Changes in Travel Arrangements are subject to the availability and can be made by the User, or the guest, even after conclusion of the contract in accordance with Paragraph 5 and the payments described therein.
1.1 In the case of transfer services the price quoted is valid for a start and destination address.
1.2 For hourly bookings, the trip must always end in the municipal area of the pickup location. An hourly booking always starts at the pickup time confirmed upon booking.
2. Vehicle Class / Vehicle Model, Upgrade
The User can choose from different vehicle classes (e.g. “Business Class”, "Business Van”, or "First Class") for their Ride Request.
The vehicle images shown on the booking platform are real vehicle images. Subject to availability, an upgrade from the vehicle class "Business Class" to a higher vehicle class (such as "Business Van" or "First Class"), at no additional cost to the Customer, may be possible.
3. Transport Safety, Consequences
3.1 Luggage, Animals
The price given in the Booking Confirmation includes the number of pieces of luggage specified on the booking form. Excess luggage, bulky luggage, or the transportation of animals not stated as an additional comment upon booking could lead to corresponding surcharges; the arrangement fee will also be higher, as stated in the Booking Confirmation.
The “Service Provider” reserves the right to refuse the carriage of luggage and/or animals which was/were not agreed to. This also applies to animals which are not contained in a closed and suitable transport box.
3.2 Carriage of Children
The need for safety seats for children should be requested by the Customers as an additional comment by specifying the number and age of children to be transported as well as the required type of seating.
3.3 Information on Number of Guests and Pieces of Luggage
The maximum number of guests and pieces of luggage specified for a particular vehicle is an estimate based on factors such as size and weight of guest and luggage. These are therefore not binding. The “Service Provider” can refuse the carriage of guests or luggage if they believe they compromise the space and safety conditions.
3.4 Prevention of Carriage
The “Service Provider” reserves the right to refuse carriage if compelling requirements under were not at all, or not correctly, communicated by the Customers as an additional comment.
If, due to this, carriage is not possible, this has no influence on the payment through the arrangement agreement with the Customer for the transportation booked.
4.1. Cancellations, Changes to Booking, and No-Shows
(a) Transfer Services
For transfer services, cancellation is free of charge if there is more 12 hours left before the agreed pickup time. If there are 12 hours or less before the agreed pickup time, the total price must be paid. A cancellation can only be done by using the cancel feature on Website.
(b) Hourly Bookings
For hourly bookings, cancellation is free of charge if there are more than 24 hours left before the agreed pickup time. If there are 24 hours or less before the agreed pickup time, the total price must be paid. A cancellation can only be done by using the cancel feature on Website.
4.1.2 Changes to Booking
Changes to bookings are generally treated as new bookings. The policy for dealing with cancellations (see Paragraph 4.1.1 above) therefore apply to the ride originally agreed upon. A compensation claim by Voyago Chauffeur for the originally agreed ride may be made accordingly.
4.1.3 No-Shows without cancellation, Delay to the User
In case of a no-show without cancellation, the total price cancellation fee will be charged.
(a) Transfer Services
A ride is considered a no-show if the User, or guest, has not shown up without cancellation within 30 minutes after the agreed pickup time at the agreed pickup location. If a customer does not show up, the ride must be paid for in full, whereas possible surcharges for waiting time do not apply.
For airport pickups the ride is considered a no-show when the Customer has not shown up without cancellation within 60 minutes after the agreed pickup time at the agreed pickup location.
(b) Hourly Bookings
A ride is considered a no-show if the Customer has not shown up without cancellation 30 minutes after the agreed pickup time at the agreed pickup location. If a customer does not show up, the ride must be paid for in full.
From this rule situations are excluded in which the “Service Provider” and the Customer have agreed on a later pickup time by phone/mail.
5. Compensation and Payment
The compensation claim of Voyago Chauffeur Service is specified in the Booking Confirmation.
Key factors for its amount are: the chosen vehicle class, the distance, how far in advance the ride is booked, as well as the pickup time and possibly the location.
Additionally booked special requests, e.g. multilingual chauffeur, individual vehicle labeling, additional stops, bulky luggage, car seats for children, etc. may cause the price to increase.
5.2 Ride Changes
Even after the conclusion of the arrangement and even after the start of the ride, provided it is possible for the “Service Provider”, the Cutomer can make changes to the Travel Arrangements.
If a ride is spontaneously lengthened (distance or number of hours) according to the wish of the Customer, the actual service (total distance or number of hours) will be newly calculated and priced according to the current price structure. In the case of hourly bookings, each additional 60-minute block is considered for invoicing, i.e. from the first additional minute, a half hour will be rounded up to ensure more reliable planning.
If the distance or number of hours are less than originally booked, the price remains unaffected.
5.3 Other Premiums
5.3.1 Waiting Times for Transfer Services
For transfer services, no surcharges are applied in the case of airport for a waiting time of up to 60 minutes after the agreed pickup time, at which flight delays or earlier flights lead to a deferral of the scheduled pickup time by the planned period of time between the planned arrival time and the original pickup time, and up to 15 minutes from the agreed pickup time in all other cases. Each additional minute of waiting time will be calculated as a flat-rate, according to the hourly booking prices of the particular municipal area as well as the vehicle category.
5.3.2 Additional Kilometers for Hourly Bookings
Hourly bookings contain distance in the municipal Any additional kilometers are subject to surcharge, and are calculated according to the price per kilometer of the particular municipal area as well as the vehicle category.
5.4 Terms of Payment and Transaction Fees
The User can pay for their ride by:
1. Credit card. Any transaction fees when making payments via bank transfer (e.g. due to different currencies or different local accounts) are carried by the Customer. When paying by credit card, payment is due immediately. When paying by bank transfer, the payment date referred to in the invoice must be kept.
2. Idram Payment System. Choose Idram as a payment option and you will be redirected to idram.am.. Login to your account and make payment.